I am a END USER or RESELLER who purchased from a DEALER

1) First contact the company from whom you purchased the product. They will contact VILLA if they need assistance or to authorize the direct support of their customer. 

I am a END USER who purchased DIRECTLY from the MANUFACTURER

1) Please download Teamviewer Remote support

2) Proceed to either call 203-262-8836 to be connected with a service technician OR fill out a service Ticket via VILLA PORTAL

3) Once you are connected with a technician, they will determine on a remote basis if the sensor should return to us for evaluation. *1

4) If return is suggested, you will read and fill out the VILLA SENSOR POLICY here at the link, using your Ticket number as a reference. *2

5) You will provide tracking information on the service Ticket in advance of the shipment of the sensor to VILLA 

I am a DEALER who purchased DIRECTLY from the MANUFACTURER

1) If you need assistance, please download Teamviewer Remote support

2) Proceed to call 203-262-8836 to be connected with a service technician OR fill out a service Ticket via our VILLA PORTAL

4) If return is suggested, you will read and fill out the VILLA SENSOR POLICY here at the link, using your Ticket number as a reference. *2

5) You will provide tracking information on the service Ticket in advance of the shipment of the sensor to VILLA. 

6) If the failure is evident (sensor not responding in device manager, or watermark appears on image) the DEALER only may expedite the process by :

- automatically filling out a service ticket, submitting an RGA request form 

- submitting the signed SENSOR POLICY form.

- once a rep signs and returns the RGA form, you may ship and forward a tracking number 

VILLA Return Goods Authorization 

VILLA Intraoral Sensor Policy Form & FAQ 

*NOTE:

1. A remote support fee of $90/hr will apply for out of warranty products past 15 minutes of initial remote support

2. No sensor may return to VILLA without written authorization from a VILLA RADIOLOGY representative.