If the machine produces the attached images, and all other mechanical part and movements appear normal, the replacement of the Signal Cable harness is likely required. This is the black harness running from the digital sensor board, up through the arm to the extension in the upper compartment. Order reference Part n. 6208532000. Especially in the case of Signal cable issue, the image may freeze in the capture window, with a white boarder extending beyond the right side, and not load into the software.